November, 2019

4 Good Reasons to Kill Email-Based Customer Support

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Image by rawpixel from Pixabay. This article was originally published on on August 23, 2019. Click here to read the original. I recently sat with a group of customer service leaders who declared that email support was dead for their company.

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4 Customer Success Lessons Learned from a (Much Improved) Internet Installation

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Image by fancycrave1 from Pixabay. I’ve been critical of the cable companies many times on this blog but am thrilled that this isn’t one of those posts. After recently moving into a new home, one of my first calls was to AT&T for internet service.

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