October, 2019

Another Birthday Surprise. Coincidence? I Think Not!

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Photo Credit: Jeremy Watkin. Not long ago I was in the air somewhere between San Jose and San Diego when the Southwest flight attendant instructed everyone to close their window shades because we had a birthday to celebrate.

2019 72

Ring in the new year with the Australian Firefighters Calendar!

4 The Love Of Animals

It’s hard to believe the new year is already right around the corner. What better way to ring in 2020 than with one of six unique calendars featuring Australia’s hottest firefighters with rescue cats, dogs, horses, and native animals!

2019 182

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The Tale of Two Customer Service Responses

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New state (California) and new city (San Diego) meant it was time to register my cars — and in the State of California, getting a smog check is always a prerequisite.

2019 56

What I learned about customer service from swimming with sharks

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There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone call. You have to take a pee break when their chat comes in. The last thing you want to do is deal with that person again.

2019 52

Animal Rights: Consider Fungi

Speaker: Funguss Amonguss