CX-Ray Vision: The Experiences You Need In Your Business

CSL test

Likewise, agents imperceptibly become product specialists with their access to the FAQ Knowledgebase, and subject matter experts inconspicuously become contact center agents with Expert Connect. Today’s consumers are notoriously fickle. What’s the way to win their repeat business?

2018 52

Should You Come Clean About Chatbots?

CSL test

Another felt that chatbots are “glorified FAQs” and can lead to confusion if the system cannot clearly understand the “ask,” citing an example of being stuck in an endless loop and a poor customer experience. “If How Transparent Should You be About Chatbots?

2018 73

Detecting Animal Cruelty

Critter News

Per the ASPCA's cruelty FAQ , here are some signs. Animal cruelty occurs when someone intentionally injures or harms an animal or when a person willfully deprives an animal of food, water or necessary medical care.